Our spamsters sometimes make mistakes and after all they’re only spamsters. But it does make them determined to improve. If you receive an unwanted mail it is usually due to one
of the following reasons.
1. It is real spam.
On rare occasion it happens that real spam slipps through. Our trained spamsters catch close to 100% of all spam but the volumes are large and there are new spams or variations every day. A
great advantage with server side filtering such as ours is that as soon as we discover a new spam or spammer we can block it for all our users.
Solution: Our spamsters work hard fighting spammers. We continuously send them on courses and seminars in order for them to get better. You help by reporting the spam you get,
the spamsters learn from it and get better at keeping your inbox clean.
2. It is a not really a spam
It is an offer or a newsletter from a legitimate sender who has got a hold of your address. It could be organizations such as airlines, online bookstores stores or a pissed-of x.
Solution: Try to unsubscribe from the newsletter and avoid giving out your primary address to such organizations in the future.
3. You are too fast
If you are using Spamdrain with IMAP/POP3 and check your email often you could sometimes come across a spam before
our spamsters have had a chance to clean it (some accounts we are only allowed to access every 15-30 minutes).
Solution: See if you can change to IMAP-fetching in your user settings, turn off Push (sometimes called IDLE)
and update your mail check interval to about every 15 minute.