[SOLVED] Problem with accessing filtered messages – storage provider issues

May 1, 2014

NewsService status

We are currently experiencing problems with our main storage provider. This leads to that not all filtered messages can be viewed and released. Our provider is working on a solution and we will update this post as soon as we have more information. The filtering is still working and no messages will be lost – however the filtered messages cannot be viewed until this issue has been resolved.

Update 1: 2014-05-01 18:12 GMT+02:
There has also been disturbances with the filtering itself during the day because of this. We have now made a temporary fix, waiting for our provider to fully restore all functionality at their end. So messages filtered from now on and messages that have been filtered during the day should now be accessible again. Messages filtered before that are still unaccessible until our provider is fully available.

Update 2: 2014-05-01 20:08 GMT+02:
Our storage provider is now up and running again. We are currently synchronizing files and all filtered emails should soon be available again. We are still seeing disturbances so please be patient the next hours.

Update 3: 2014-05-01 22:48 GMT+02:
Everything should now be synchronized and all systems are up and running as normal again. We will update our systems to minimize the impact on SpamDrain when storage problems like the ones we experienced today occur.

We deeply apologize the inconvenience.

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