FAQs
If you don’t find answers to your questions below do visit our support page.
If you are looking to manage several addresses or users at the same time, activate domain filtering and/or looking for great support then Premium is for you.
With Premium you will get access to the following benefits:
- Anti-spam for multiple e-mail accounts
- Ability to add multiple users
- Personal support from our helpdesk
- Domain (SMTP) filtering
- Pay as you go per protected email address (prices)
Pause the filtering. There are many different email providers out there. Sometimes, Spamdrain may have trouble accessing your mailbox or might cause your email client to be locked out because some email providers do not allow multiple clients to access a mailbox at the same time.
If this happens, you should pause Spamdrain’s filtering so you can examine what’s going wrong. You can do this on our website. Click on the pause icon that appears to the right when moving the mouse over a filtered address.
When using our POP3/IMAP filtering it is important to know that Spamdrain will be logging in to your email account by connecting to your email server to remove unwanted messages. Some email providers, however, do not allow multiple clients to access a mailbox. This may result in either Spamdrain or your mail client getting locked out. To prevent this from happening, you could try to switch between IMAP/POP3 filtering or try to make sure you are using IMAP in both your email client and in Spamdrain.